Terms and Conditions of Booking:

We strongly suggest you read these conditions before you proceed.

Please note that it is essential to read and understand the conditions of booking below. Please ensure you have read and understood the itinerary and style of the trip/s you are booking. A taste of Hanoi accepts bookings subject to the following conditions:

Upon confirmation of a trip booking, you must sign the Trip Agreement accepting these terms & conditions. Booking will be confirmed after receipt of deposit/ or full payment of tours or services.

For all Food walking tours, Sunset Motorbike tours, East meets West Motorbike tours, Craft beer tours, One night in Hanoi tours, A Taste of Vietnam tour (12day tour from Hanoi to HCMC) and City tours/ private tours:

1. Pricings

a) Prices & Exchange rates – Prices are correct at the time of quoting, converted at the prevailing foreign-exchange rate as set by A taste of Hanoi. The rate will float on a daily basis in line with international currency movements.

b) Price currency– Our prices are quoted in American dollars. Hotel rates are quoted per room per night. Tour and other services are quoted on per person basis. Single supplements will apply to individual travelers wishing to stay in a single room in a trip.

c) Price changes – the prices appearing on the website are the current rates and can change without prior notice. Once a traveller has booked a Tour with A taste of Hanoi, the traveller will not be required to pay any difference in the event of a price increase and A taste of Hanoi will not refund the balance of any price reduction.

d) Child bookings – proof of age must be available for inspection on the day of travel. If a traveller is identified as not qualified for a child price (if a child price is available for the tour), the traveller will be required to provide the balance of difference between the adult rate and child rate for the tour before being permitted to start the trip.

C-1 for all Food Walking tours, Craft Beer tours, One Night in Hanoi tours, City tours, Sunset motorbike tours and East meets West motorbike tours.

From 4 to 7 year old – 50% discount for all tours and for motorbike tours if sharing scooter with adults.

From 8 to 11 year old – 30% discount.

From 12 years old– adult price.

d) Per person – all prices are provided on a per traveller basis unless otherwise stated.

e) Prices do not include:

–              Tips & Gratuities – If you are happy with the services provided by your local guides and Motorbike drivers, a tip is greatly appreciated – though not compulsory. While it may not be customary to you, it is of great significance to the people who will take care of you during your tour, inspires excellent service, and is an entrenched feature of the tourism industry across many A Taste of Hanoi destinations. Please consider this when budgeting for your extra expenses on this trip.

–              Items of a personal nature – including snacks, meals and drinks not outlined as an inclusion in the inclusions section of the tour information provided.

–              Personal insurance – it is highly recommended that each traveller obtains adequate insurance for their travel including tours with A Taste of Hanoi. We recommend checking that a motor bike tour will be covered in case of an emergency.

–              Local taxes & fees – unless otherwise stated the price does not include any local taxes or use-fees.

Payment & Deposit

a) Credit cards — accepts the following credit cards for payment:

Visa, Mastercard, & American Express.

b) Credit card service fee — A Taste of Hanoi does not charge travellers service fee on credit card payments; however, we are incorporated in USA and our bank accounts are also domiciled in USD. Some banks have been known to charge their customers a small fee for what they see as an international transaction. Please check with your bank prior to purchase if this will affect your payment. There is a 3% charge for some local credit card transaction which will be incurred by the payee for international credit cards usage here in Vietnam.

c) Pay Pal– please note that pay pal service fees will be incurred by the client.

d) Bank transfer- Please instruct your bank to pay all bank fees, please note that we may accept bank transfers from our USD or VND bank accounts. Please note All bank service charges (as may be applied by your bank and intermediate bank) are borne by the payer. Which failing to do so may cause incomplete transaction and will be deemed not fully paid for the stated tour.

e) Cash App- Payments can be made via cash app. Please note that the tour will not be confirmed Confirmation of transaction from Cash App must be obtained by payee as proof of payment. That the stated funds have begun being transferred to our accounts.

f) Transfer wise app– Transfer wise.com payments can be made. The fee for use of transfer wise will be charged to the payee.

g) Facebook Payment option- Payment via Facebook payment option request. Tours will not be confirmed until the party has send and confirmed payment via the FB payment option in USD.

c) Payment due — With the exception of Private Tours, full payment is required at the time of booking. Payment for private tours is due upon confirmation of tour itinerary.

d) Deposit- Are required for all multi day tours booked 3 to 6 months ahead or further. Upon confirmation of a reservation, you are required to pay a deposit of 30% of the tour cost within 3 days of booking. Additional deposits are required for certain services or at certain peak dates. We will advise you of this at the time of processing your booking. The rest of package tour price should be paid not less than 45 days prior to commencement of tour.

If a booking is requested less than 45 days prior to the arrival date and confirmed, full payment is required before booking is processed, and confirmed by A Taste of Hanoi.

Cancellations/no-shows and amendments to bookings

a) Cancellations / Refunds

Cancellations by you:

–              We must receive your cancellation notice in written consent and your cancellation date will be the date on which we receive your notice.

–              Cancellation may apply to any services provided by A Taste of Hanoi. Unless otherwise specified the cancellation policy is as below:

–              Cancellations made more than 7 days prior to start of tour: full refund

–              Cancellation made 7 days or less but more than 3 days (72 hours) prior to start of tour: cancellation fees of 25% of full tour price will be imposed

–              Cancellations made below 72 hours but more than 48 hours: cancellation fees of 50% of full tour prices will be imposed.

–              Cancellations made 2 days or less prior to tour attract a cancellation fee of 100%, or the fee is waived if the tour is rescheduled within 72 hours.

–              Cancellation made 48 hours and less will have no refund, within 24 hrs notice or less will have a cancellation fee, of no refund.

–              This cancellation policy applies for all tours otherwise stated unless otherwise stated under individual tour T&C.

• Lateness: A Taste of Hanoi and the local Partner/ partners will consider the traveller(s) to be a “no show” and the tour will start without them, no refund will be provided. The start point(s) are outlined in the product information that have been confirmed to the Traveller(s). We will allow a window of 15mins to 20mins to get in touch with the office in case of any issues in locating the starting point.
• Unused portions of tours – No refund is provided for any unused portion of a tour (including the entire tour in the event of a traveller does not commence at the designated start point of the tour). 1.2- unused portions of the tours, if a traveller chooses to depart the tour before completion, no refund is offered for unused portions of the tour.

Cancellation by us:

• A Taste of Hanoi reserves the right to alter, amend, postpone or cancel any of the tours due to unfavorable condition which safety, health or welfare of our travellers or staffs are in concern, as well as all and any natural disasters, i.e. flooding or earthquake. If a tour is cancelled, we will make every effort to find a replacement/alternative tour. Please note that additional charges may apply for such alternative tours and you will be advised accordingly of all such charges before having to make any selection. In the occasion where no replacement/alternative is available, a full refund will be reimbursed. Our liability of such refund is limited to your full payments to us and we will not be allowed.

B) Amendments to bookings:

All request of changes and amendments made must be in written consent. For example: if a specific tour is booked on Friday at a specific time, but client wishes to change it to Sunday. This request of change must be made in written email specifying the preferred new date and time (whether it is morning or afternoon tour). Request of amendments must be made not less than 2 days/48 hours before the first booking, and is subjected to tour availability of A taste of Hanoi.

Prices of new booking: Please note that there may be additional charges in amendments or replacement of your booking. It will be the price at the time the new the booking is made.  If there is a price increase from one previous tour booking to the next the difference must be paid at the time of the new booking. In the case of cancellation, please refer to Cancellation/Refund policy in section 3a.

Reservation and Confirmation

a) Reservation

All reservations must be made in writing via our official website or email addresses.

All reservation requests will be handled/replied within 24 hours. We will inform you in case we are unable to process your requests by the specified time frame.

b) Confirmation & Vouchers

• Confirmation – upon receive of full payment from the lead traveller (the person who has initiated the online booking), A Taste of Hanoi will issue a receipt for the tour booked via email, and or tour voucher.
• Vouchers- must be presented at the start of the tour if booked from a another tour booking website/ an affiliate tour booking site/ partnered tour web site.

Age

a) Minimum:

• General Policy: Unless specified, minimum age for majority of our tours is 6 years old. Children under age of 6 will only be allowed if they are accompanied by parents or guardians and has to inform A Taste of Hanoi when the tour is first booked.
• All travellers under the age of 18 must be accompanied by an adult who is responsible for the child’s day to day care. Please refer Please refer to individual policy of tours from A Taste of Hanoi.
• Minimum age for the Sunset and East meets West motorbike tours is 12 years old, or unless accompanied by parents or guardians then applied full child policy. All children being booked on the tour they need to be accompanied by their parent or guardian.

b) Maximum:

• General Policy: We have no age limit for most of our tours although some of the tours may require minimum level of physical fitness. You are responsible to your own physical condition and A Taste of Hanoi shall not be held liable to any undeclared medical condition and reserves the right to remove you from the Tour, at your own expense, if your condition could create a hazard to you or others, or otherwise impact the enjoyment of other participants. If older than the age of 70 years old; For Hanoi to Ho Chi Minh City Tour – 12 days: A certification of fitness from your local doctor is required for clients above the age of 70.

A Taste of Hanoi tour- Morning food walking tour or afternoon food walking tour

a) Traveller confirmation

We recommend you to contact us if there are any changes in your hotel or arrival information after a tour booking is confirmed. It is important for you to contact us with these changes so that necessary arrangement can be made, if required in the tour.

b) Timeliness

Travellers must adhere to the time(s) set out in the product information on the vouchers. In the event a traveller(s) is not at the designated starting point at the time(s) provided, A Taste of Hanoi and the local Partner will consider the traveller(s) to be a “no show” and the tour will start without them, with no refund. The following start point(s) are outlined in the product information and on the Traveller(s) voucher:

• Pick up – if a pickup is included in the tour, pick up time will be listed in the product information and on the traveller(s) voucher (for example 4.15 to 4.30pm). The traveller should wait in the lobby of their hotel during the designated pick up time.
• Meeting point – If a meeting point is set for a tour, a time will be set as the start time (for example 8.30am/4:30pm, depending on which tour you have booked), traveller(s) should be waiting at the designated start point at the designated start time. It is recommended that you plan to arrive at least 10 minutes prior to the start of the tour.

c) Your responsibility during tours.

If the tour participant misbehaves causing inconvenience or annoyance to any tour participant or causes damage to the property of the company, or violating the local regulations and customs, he/ she will be asked to leave the tour immediately. The lead guide has been authorized to do so. There will not be any compensation or refund in such cases.

For all private tours/ other services

Pricing, Payments, Cancellations / No show & Amendments to bookings

a) Pricing

• Prices & Exchange rates – Prices are correct at the time of quoting, converted at the prevailing foreign-exchange rate as set by A taste of Hanoi. The rate will float on a daily basis in line with international currency movements
• Price change – the prices appearing on the website are the current rates and can change without prior notice. Once a traveller has booked a Tour with A taste of Hanoi, the traveller will not be required to pay any difference in the event of a price increase and A taste of Hanoi will not refund the balance of any price reduction.
• Price fluctuations- can occur due to high season and low season. Prices are confirmed at the time of request for the set time frame.  After the said time frame stated in the quote, the stated prices in the first initial quote will expire.
• Child bookings – proof of age must be available for inspection on the day of travel. If a traveler is identified as not qualifying for a child price (if a child price is available for the tour), the traveller will be required to provide the balance of difference between the adult rate and child rate for the tour before being permitted to start the trip. This applies for all private and also other tour services offered by A Taste of Hanoi.
• Child age fare:

From 4 to 7 year old – 50% discount with an adult.

From 8 to 11 year old – 30% discount.

From 12 years – adult cost

• Per person – all prices are provided on a per traveler basis unless otherwise stated.

–              Baggage and personal insurance – it is highly recommended that each traveller obtains adequate insurance for their travel including tours with A Taste of Hanoi.

–              Local taxes & fees – unless otherwise stated the price does not include any local taxes or use-fees, including foreign departure, security, port charges, park fees, customs, immigration, agricultural, passenger-facility charges or international transportation tax.

b) Payment

• Credit cards and PayPal – A Taste of Hanoi accepts both PayPal and a number of major international Credit cards
• Credit card service- credit cards can be processed through PayPal as well.
• Full payment is required at the time of booking.

c) Cancellations / Refunds

• Cancellations fees – may apply to any cancellations of a service provided by A Taste of Hanoi.
• Unless otherwise specified the cancellation policy is as follows:

–              Cancellation made more than 7 days prior to tour receive a full refund

–              Cancellation made 72 hrs or less prior to the tour attract a cancellation fee of 25% of the full tour price. Or as up to 6 days before a 25% refund will apply.

–              Cancellations made 24 hrs. Before tour day or less prior to tour attract a cancellation fee, no refund.

–              Cancellations made 2 days or less prior to tour attract a cancellation fee, or the fee is waived if the tour is rescheduled within 72 hours.

–              This cancellation policy applies for all tours otherwise stated.

• Unused portions of tours – No refund is provided for any unused portion of a tour (including the entire tour in the event a traveler does not commence at the designated start point of the tour).

d) Amendments to bookings

• It is possible to make changes to existing bookings. All changes within bookings must be made within writing and both A taste of Hanoi and client must confirm the new booking date and tour time for it to be fully confirmed. i.e. if a tour is booked for Friday but the client need to change it to Sunday, this has to be made in writing for either the morning tour or the afternoon tour.  This would need to be made more than 2 days before the first booking.

Prices applying to the new booking will be the price at the time the new booking is made. Cancellation charges may apply – refer to 1.3 Cancellations / Refunds.

A Taste of Hanoi tour- Sunset motorbike tour and East meets west motorbike tour

a) Traveller confirmation

Please contact us if there are any changes in your hotel or arrival information after a tour booking is confirmed. recommend that if there is any change with your hotel or arrival information that has changed, it is important for you to contact us with these changes.

b) Timeliness

Travellers must adhere to the time(s) set out in the product information on their voucher. In the event a traveller(s) is not at the designated starting point at the time(s) provided, A Taste of Hanoi and the local Partner will consider the traveller(s) to be a “no show” and the tour will start without them, no refund will be provided. The following start point(s) are outlined in the product information and on the Traveller(s) voucher:

Pick up – if a pickup is included in the tour, pick up time will be listed in the product information and on the traveller(s) voucher (for example 4.15 to 4.30am). The traveller should wait in the lobby of their hotel during the designated pick up time.

c) Your responsibility

The traveller making the booking is responsible for their own actions and the actions of other travellers included in their booking. If the tour participant misbehaves causing inconvenience or annoyance to any tour participant or causes damage to the property of the company, or violating the local regulations and customs, he/ she will be asked to leave the tour immediately. The lead guide has been authorized to do so. There will not be any compensation or refund in such cases. If A taste of Hanoi or the local Partner deems your or your party’s actions to cause danger to other travellers or to our staff, interfere with other client’s enjoyment of the trip or be deemed to be offensive to the local communities and cultures we visit A Taste of Hanoi and the local Partner reserve the right to remove you from the tour effective immediately. No refund will be supplied

d) Authority of trip

Our A taste of Hanoi tours is run by an expert guides. The decision of the Adventure guide is final on all matters likely to affect the safety or well-being of any person participating in the trip. If you fail to comply with a decision made by an Adventure guide, or interfere with the well-being of the group, the guide may order you to leave the trip immediately, with no right of refund. You must at all times comply with the laws, customs, foreign exchange and drug regulations of all countries visited, and you also agree to travel in accordance with our responsible travel guidelines.

e) Confirmation – upon receive of full payment from the lead traveller (the person who has initiated the online booking), A taste of Hanoi will issue a receipt for the tour booked via email.

A Taste of Hanoi’s Original craft beer tour of Hanoi:

a) Traveller confirmation

We recommend customers to contact us if there is any changes in your hotel or arrival information after a tour booking is confirmed.

b) Timeliness

Travellers must adhere to the time(s) set out in the product information and on their voucher. In the event a traveller(s) is not in the designated starting point on the time(s) provided, A Taste of Hanoi and the local Partner will consider the traveller(s) to be a “no show” and the tour will start without them with no refund. The following start point(s) are outlined in the product information and on the Traveller(s) voucher:

Pick up – if a pickup is included in the tour, pick up time will be listed in the product information and on the traveller(s) voucher (for example 4.15 to 4.30am). The travellers should wait in the lobby of their hotels during the designated pick up time.

c) Your responsibility

The traveller making the booking is responsible for their own actions and the actions of other travellers included in their booking. If A taste of Hanoi or the local Partner deems your or your party’s actions to cause danger to other travellers or our staff, interfere with other client’s enjoyment of the trip or be deemed to be offensive to the local communities and cultures we visit A Taste of Hanoi and the local Partner reserve the right to remove you from the tour effective immediately with no refund.

D) Age;

For our Craft beer tour Legal drinking age is 18 years on in Vietnam. We would like all our guests for Craft Beer Tour to meet the legal drinking age of 18. Guests age below 18 must be accompanied by parents or guardians should they wish to join and must inform A Taste of Hanoi when the tour is first booked. A Taste of Hanoi reserves the right to reject participants with age below 18 if deem unsuitable.

E) A taste of Hanoi reserves the right to remove the client from the tour if he/she has been unruly to the other clients, intoxicated, having behaviors which endanger other travellers or our staffs, causing discomfort or disruptive to other clients on the trip or being offensive to the local communities and local cultures. A Taste of Hanoi and the local Partner reserve the right to remove you from the tour with no refund.

Information Accuracy

The lead traveller is responsible to provide accurate information during the booking process. A Taste of Hanoi reserves the right to cancel any bookings if inaccurate information is provided including (but not exclusive to):

–              Traveller name(s)

–              Traveller birth date(s)

–              Hotel details

–              Email address

Travel insurance

It is strongly recommended that all travellers doing an A taste of Hanoi tours, have valid and comprehensive travel insurance if travelling outside their home country, and/or suitable domestic health cover if travelling domestically. Neither A taste of Hanoi or our local Partner can be held responsible for any liability, expenses or losses you incur as a result of being inadequately insured. We strongly recommend that.

Age and health requirements

a) Age requirements — All travellers under the age of 12 must be accompanied by a legal guardian, or in lieu of a legal guardian, by an escort over the age of 18, appointed by their legal guardian. The legal guardian or their designee will be responsible for the traveller under the age of 12.

b) Health requirements — Some of our trips can be physically demanding and travellers must ensure that they are suitably fit to allow participation. We are able to provide details on mandatory health requirements; however, we are not medical experts. It is your responsibility to ensure that you are physically fit to participate. All our tours specify a physical rating, which is to be used as a guideline for gauging whether a tour is appropriate for your fitness level.

Updating of terms and conditions

A Taste of Hanoi- reserves the right to update and/or alter these terms and conditions at any time. The latest terms and conditions can always be found on the A Taste of Hanoi web site, www.atasteofhanoi.com and will supersede any previous versions.