Terms and Conditions of Booking:

We strongly suggest you read these conditions before you proceed.

Please note that it is essential to read and understand the conditions of booking below. Please ensure you have read and understood the itinerary and style of the trip/s you are booking. A taste of Hanoi accepts bookings subject to the following conditions:

For all Food walking tours and all Sunset Motor bike tours:

1. Payments, Cancellations / No shows & Amendments to bookings

1.1 Pricing

a) Prices & Exchange rates – Prices are correct at the time of quoting, converted at the prevailing foreign-exchange rate as set by A taste of Hanoi. The rate will float on a daily basis in line with international currency movements

b) Price changes – the prices appearing on the website are the current rates and can change with no prior notice. Once a traveller has booked a Tour with A taste of Hanoi, the traveller will not be required to pay any difference in the event of a price increase and A taste of Hanoi will not refund the balance of any price reduction.

c) Child bookings – proof of age must be available for inspection on the day of travel. If a traveller is identified as not qualifying for a child price (if a child price is available for the tour), the traveller will be required to provide the balance of difference between the adult rate and child rate for the tour before being permitted to start the trip. C-1 for all food walking tours, C-2 for all Sunset motor bike tours the minimum age for the rider is 15 years old at full price. No child price is offered for the Sunset Motor bike tour.

d) Per person – all prices are provided on a per traveller basis unless otherwise stated.

e) Prices do not include:

1. Tips & Gratuities – If you are happy with the services provided by your local guides and Motor bike drivers a tip – though not compulsory – are appropriate. While it may not be customary to you, it is of great significance to the people who will take care of you during your tour, inspires excellent service, and is an entrenched feature of the tourism industry across many A Taste of Hanoi destinations. Please consider this when budgeting for your extra expenses on this trip.
2. Items of a personal nature – including snacks, meals and drinks not outlined as an inclusion in the inclusions section of the tour information provided.
3. personal insurance – it is highly recommended that each traveller obtain adequate insurance for their travel including tours with A Taste of Hanoi. We recommend checking that a motor bike tour will be covered in case of an emergency.
4. Local taxes & fees – unless otherwise stated the price does not include any local taxes or use-fees.

1.2 Payment

a) Credit cards and PayPal – A Taste of Hanoi accepts both PayPal and a number of major international credit cards.

b) Credit card service- credit cards can be processed through PayPal as well.

c) Full payment – is required at the time of booking.

1.3 Cancellations / Refunds

a) Cancellations fees – may apply to any cancellations of a service provided by A Taste of Hanoi. Unless otherwise specified the cancellation policy is as follows:

1. Cancellations made more than 7 days prior to tour receive a full refund.
2. Cancellations made 72hrs or less prior to the tour attract a cancellation fee of 25% of the full tour price.
3. Cancellations made 48 hrs. Before tour day or more prior to tour attract a cancellation fee, of %50.
4. Cancellations made 2 days or less prior to tour attract a cancellation fee, or the fee is waived if the tour is rescheduled within 72 hours.
5. Cancellations made within 24 hr notice or less will have a cancellation fee, no refund.
6. This cancellation policy applies for all tours otherwise stated.
7. Lateness: A Taste of Hanoi and the local Partner will consider the traveller(s) to be a “no show” and the tour will start without them, no refund will be provided. The following start point(s) are outlined in the product information and on the Traveller(s). 

b) Unused portions of tours – No refund is provided for any unused portion of a tour (including the entire tour in the event a traveller does not commence at the designated start point of the tour).

1.4 Amendments to bookings

a) It is possible to make changes to existing bookings.   All changes within bookings must be made within writing and both A Taste of Hanoi and client must confirm the new booking date and tour time for it to be fully confirmed. i.e. if a tour is booked for Friday but the client need to change it to Sunday, this has to be made in writing for either the morning tour or the afternoon tour.  This would need to be made more than 2 days before the first booking.

Prices applying to the new booking will be the price at the time the new booking is made. Cancellation charges may apply – refer to 1.3 Cancellations / Refunds.

2. Confirmation & Vouchers

a) Confirmation – upon receipt of full payment the lead traveller (the person who has initiated the online booking), A Taste of Hanoi will issue a receipt for the tour booked via email.

3. Age

a) Minimum: General Policy: For the majority of our trips the minimum age for children is 6. All travellers under the age of 18 must be accompanied by an adult who is responsible for the child’s day to day care. Please refer to the child policy of each individual A Taste of Hanoi for more details.

b) Minium age for the Sunset motor bike tour are to be set at 15 years old.

b) Maximum: General Policy: For the majority of our trips we have no upper age limit though we remind you that some of our tours can be physically demanding.

4. Your: A Taste of Hanoi tour

4.1 Traveller confirmation

We recommend that if there is any change with your hotel or arrival information that has changed, it is important for you to contact us with these changes.

4.2 Timeliness

Travellers must adhere to the time(s) set out in the product information on their voucher. In the event a traveller(s) is not in the designated starting point on the time(s) provided, A Taste of Hanoi and the local  Partner will consider the traveller(s) to be a “no show” and the tour will start without them, no refund will be provided. The following start point(s) are outlined in the product information and on the Traveller(s) voucher:

a) Pick up – if a pick up is included in the tour the times the service will be provided are listed in the product information and on the traveller(s) voucher (for example 8.30 to 9.00am), the traveller should wait in the lobby of their hotel between the designated pick up times outlined.

b) Meeting point – If a meeting point is set for the tour, one time will be set as the start time (for example 8.30am/4:30pm,), traveller(s) should be waiting at the designated start point on the designated start time. It is recommended that you plan to arrive at least 10 minutes prior to the start of the tour.

4.3 Your responsibility

The traveller making the booking is responsible for their own actions and the actions of other travellers included in their booking. If A taste of Hanoi or the local Partner deems your or the your party’s actions to cause danger to other travellers or our staff, interfere with other clients enjoyment of the trip or be deemed to be offensive to the local communities and cultures we visit A Taste of Hanoi and the local Partner reserve the right to remove you from the tour effective immediately. No refund will be supplied

For all private tours/ other services

1. Payments, Cancellations / No shows & Amendments to bookings

1.1 Pricing

a) Prices & Exchange rates – Prices are correct at the time of quoting, converted at the prevailing foreign-exchange rate as set by A taste of Hanoi. The rate will float on a daily basis in line with international currency movements

b) Price changes – the prices appearing on the website are the current rates and can change with no prior notice. Once a traveller has booked a Tour with A taste of Hanoi, the traveller will not be required to pay any difference in the event of a price increase and A taste of Hanoi will not refund the balance of any price reduction.

c) Child bookings – proof of age must be available for inspection on the day of travel. If a traveler is identified as not qualifying for a child price (if a child price is available for the tour), the traveller will be required to provide the balance of difference between the adult rate and child rate for the tour before being permitted to start the trip.

d) Per person – all prices are provided on a per traveler basis unless otherwise stated.

e) Prices do not include:

1. Tips & Gratuities – If you are happy with the services provided by your local guides and drivers a tip – though not compulsory – is appropriate. While it may not be customary to you, it is of great significance to the people who will take care of you during your travels, inspires excellent service, and is an entrenched feature of the tourism industry across many A Taste of Hanoi destinations. Please consider this when budgeting for your extra expenses on this trip.
2. Items of a personal nature – including snacks, meals and drinks not outlined as an inclusion in the inclusions section of the tour information provided.
3. Baggage and personal insurance – it is highly recommended that each traveller obtain adequate insurance for their travel including tours with A Taste of Hanoi.
4. Local taxes & fees – unless otherwise stated the price does not include any local taxes or use-fees, including foreign departure, security, port charges, park fees, customs, immigration, agricultural, passenger-facility charges or international transportation tax.

1.2 Payment

a) Credit cards and PayPal – A Taste of Hanoi accepts both PayPal and a number of major international.

b) Credit card service- credit cards can be processed through PayPal as well.

c) Full payment – is required at the time of booking.

1.3 Cancellations / Refunds

a) Cancellations fees – may apply to any cancellations of a service provided by A Taste of Hanoi. Unless otherwise specified the cancellation policy is as follows:

1. Cancellations made more than 7 days prior to tour receive a full refund
2. Cancellations made 72hrs or less prior to the tour attract a cancellation fee of 25% of the full tour price.
3. Cancellations made 24 hrs. Before tour day or less prior to tour attract a cancellation fee, no refund.
4. Cancellations made 2 days or less prior to tour attract a cancellation fee, or the fee is waived if the tour is rescheduled within 72 hours.
5. This cancellation policy applies for all tours otherwise stated.

b) Unused portions of tours – No refund is provided for any unused portion of a tour (including the entire tour in the event a traveler does not commence at the designated start point of the tour).

1.4 Amendments to bookings

a) It is possible to make changes to existing bookings.   All changes within bookings must be made within writing and both A taste of Hanoi and client must confirm the new booking date and tour time for it to be fully confirmed. i.e. if a tour is booked for Friday but the client need to change it to Sunday, this has to be made in writing for either the morning tour or the afternoon tour.  This would need to be made more than 2 days before the first booking.

Prices applying to the new booking will be the price at the time the new booking is made. Cancellation charges may apply – refer to 1.3 Cancellations / Refunds.

2. Confirmation & Vouchers

a) Confirmation – upon receipt of full payment the lead traveller (the person who has initiated the online booking), A taste of Hanoi will issue a receipt for the tour booked via email.

3. Age

a) Minimum: General Policy: For the majority of our trips the minimum age for children is 6. All travellers under the age of 18 must be accompanied by an adult who is responsible for the child’s day to day care. Please refer to the child policy of each individual A Taste of Hanoi for more details.

b) Maximum: General Policy: For the majority of our trips we have no upper age limit though we remind you that some of our tours can be physically demanding.

4. Your: A Taste of Hanoi tour

4.1 Traveller confirmation

Travellers are required to contact the local A taste of Hanoi Partner 24 hours prior to the start of some selected tours. If you need to confirm 24 hours before your tour, this will be clearly stated in your booking confirmation voucher. Failure to do so in these circumstances may lead to the cancellation of the tour. We recommend that if there is any change with your hotel or arrival information that has changed, it is important for you to contact us with these changes.

4.2 Timeliness

Travellers must adhere to the time(s) set out in the product information on their voucher. In the event a traveller(s) is not in the designated starting point on the time(s) provided, A Taste of Hanoi and the local  Partner will consider the traveller(s) to be a “no show” and the tour will start without them, no refund will be provided. The following start point(s) are outlined in the product information and on the Traveller(s) voucher:

a) Pick up – if a pick up is included in the tour the times the service will be provided are listed in the product information and on the traveller(s) voucher (for example 8.30 to 9.00am), the traveller should wait in the lobby of their hotel between the designated pick up times outlined.

b) Meeting point – If a meeting point is set for the tour, one time will be set as the start time (for example 8.30am/4:30pm,), traveller(s) should be waiting at the designated start point on the designated start time. It is recommended that you plan to arrive at least 10 minutes prior to the start of the tour.

4.3 Your responsibility

The traveller making the booking is responsible for their own actions and the actions of other travellers included in their booking. If A taste of Hanoi or the local Partner deems your or the your party’s actions to cause danger to other travellers or our staff, interfere with other clients enjoyment of the trip or be deemed to be offensive to the local communities and cultures we visit A Taste of Hanoi and the local  Partner reserve the right to remove you from the tour effective immediately. No refund will be supplied.

4.4 Authority of trip

Our A taste of Hanoi tours are run by an expert guides. The decision of the Adventure guide is final on all matters likely to affect the safety or well-being of any person participating in the trip. If you fail to comply with a decision made by an Adventure guide, or interfere with the well-being of the group, the guide may order you to leave the trip immediately, with no right of refund. You must at all times comply with the laws, customs, foreign exchange and drug regulations of all countries visited, and you also agree to travel in accordance with our responsible travel guidelines.

5. Information Accuracy

a) The leader traveller is responsible for providing accurate information during the booking process. A Taste of Hanoi reserves the right to cancel any bookings if inaccurate information is provided including (but not exclusive to):

a) Traveller name(s)

b) Traveller birth date(s)

c) Hotel details

d) Email address

6. Travel insurance

a) It is strongly recommended that all travellers doing an A taste of Hanoi tour, have valid and comprehensive travel insurance if travelling outside their home country, and/or suitable domestic health cover if travelling domestically. Neither A taste of Hanoi or our local Partner can be held responsible for any liability, expenses or losses you incur as a result of being inadequately insured. We strongly recommend that at the time of booking a comprehensive travel insurance policy is purchased.

7. Cancellation by A taste of Hanoi

A taste of Hanoi reserves the right to cancel any tours before it is guaranteed to run. A trip is guaranteed to run once it has one fully-paid traveller, unless minimum numbers state otherwise. This applies to departures within the validity range. A taste of Hanoi reserves the right to cancel any trip, including a guaranteed trip, at any time prior to departure due to terrorism, natural disasters, political instability or other external events which make it unviable for A taste of Hanoi to operate our planned schedule. If A taste of Hanoi cancels a tour on which you are holding a fully paid booking you may choose between an alternative tour or a full refund. The company is not responsible for any incidental expenses that you may have incurred as a result of your booking such as visas, vaccinations, non-refundable flights or loss of enjoyment, etc. If the alternative trip chosen is of a lower value than that originally booked then you are entitled to a refund of the price difference. If the alternative tour chosen is of a higher value then you will pay the difference in price.